Key Responsibilities: 1. Manage daily e-commerce operations, including order processing and updates. 2. Coordinate with warehouse and logistics to ensure timely delivery. 3. Handle customer inquiries via phone, chat, and social media. 4. Maintain records of customer interactions and order statuses. 5. Assist with product uploads, stock updates, and basic e-commerce tasks. 6. Prepare reports related to online sales and customer service performance.